End-User License Agreement

1. Scope and Acceptance

This End-User License Agreement governs access to and use of Cedroots, a web-based operations CRM operated by Cedar Roots LLC for intermediary teams that manage client requests, supplier coordination, quotes, orders, communications, and related workflows.

By creating an account, accessing Cedroots, or using the service on behalf of a company or other organization, you agree to this EULA and represent that you have authority to bind that organization to these terms.

2. Eligibility and Accounts

Cedroots is offered for business use. You may use the service only if you can form a binding contract and are authorized to act for yourself or the business customer associated with your workspace.

Each user must maintain accurate account information, keep login credentials confidential, and promptly notify Cedar Roots LLC if credentials are compromised or unauthorized access is suspected.

3. Workspace Administration

Workspace administrators are responsible for managing user access, role assignments, connected integrations, and internal approvals for the users they invite into Cedroots.

The customer is responsible for the accuracy, legality, and appropriateness of customer data, uploaded files, synced communications, and instructions submitted through the service.

4. License and Permitted Use

Subject to this EULA, Cedar Roots LLC grants you a limited, non-exclusive, non-transferable, revocable right to access and use Cedroots during the subscription or access period solely for your internal business operations.

• Use Cedroots only for lawful business purposes and in compliance with applicable privacy, employment, communications, export, and consumer-protection laws.
• Do not reverse engineer, decompile, scrape, copy, resell, sublicense, or create derivative works from Cedroots except to the limited extent such restrictions are prohibited by law.
• Do not interfere with platform security, rate limits, service integrity, or the access of other customers or users.
• Do not upload or transmit malware, infringing content, unlawful content, or data you do not have the right to process through Cedroots.

5. Third-Party Services and Integrations

Cedroots may rely on or connect with third-party providers, including Supabase for hosting, authentication, database, and storage services, Google OAuth and Gmail for authentication or communication sync, Resend for operational emails, and OpenPhone for communication-related workflows.

Your use of third-party services may also be governed by those providers' terms and privacy practices. Cedar Roots LLC is not responsible for third-party services, outages, changes, security incidents, or the acts or omissions of those providers.

6. Intellectual Property and Customer Data

Cedroots, including its software, design, workflows, documentation, branding, and all related intellectual property rights, remains the property of Cedar Roots LLC and its licensors.

As between the parties, the customer retains all rights in customer data submitted to Cedroots, including uploaded files, communications, contacts, orders, notes, and related operational records. You grant Cedar Roots LLC the limited rights needed to host, process, transmit, secure, and display customer data to provide and improve the service.

If you provide suggestions, ideas, enhancement requests, or feedback about Cedroots, you grant Cedar Roots LLC a worldwide, perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation.

7. Availability, Changes, and Suspension

Cedroots is an evolving SaaS product. Cedar Roots LLC may modify features, integrations, workflows, security controls, and technical requirements from time to time.

Cedar Roots LLC may suspend or limit access to Cedroots if reasonably necessary to protect the service, comply with law, address security concerns, investigate misuse, prevent harm, or respond to nonpayment or material breach.

8. Disclaimers

Cedroots is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Cedar Roots LLC disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that Cedroots will be uninterrupted, error-free, secure, or fit for your specific workflow or regulatory needs.

You are responsible for reviewing outputs, communications, records, and business decisions made through Cedroots and for maintaining any records, approvals, or disclosures required by your own business or legal obligations.

9. Limitation of Liability

To the maximum extent permitted by law, Cedar Roots LLC and its affiliates, officers, employees, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business interruption, arising out of or related to Cedroots or this EULA.

To the maximum extent permitted by law, the total aggregate liability of Cedar Roots LLC for all claims arising out of or related to Cedroots or this EULA will not exceed the greater of the amounts paid by the customer to Cedar Roots LLC for Cedroots during the twelve months before the event giving rise to the claim or one hundred U.S. dollars.

10. Governing Law, Arbitration, and Disputes

This EULA is governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to Cedroots or this EULA that cannot be resolved informally will be resolved through binding arbitration on an individual basis, except that either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its rights pending arbitration.

The parties agree that arbitration proceedings, hearings, and appearances may be conducted remotely by video conference, teleconference, written submission, or similar remote means to the fullest extent permitted by the applicable arbitration rules and the arbitrator.

If applicable law gives you consumer rights or remedies that cannot be waived or limited by contract, those rights and remedies remain in effect despite anything in this EULA to the contrary.

11. Termination and Contact

You may stop using Cedroots at any time. Cedar Roots LLC may terminate or suspend access if you materially breach this EULA, create risk for the service or other users, or where continued access is no longer commercially or legally feasible.

Questions about this EULA may be sent to onboarding@cedroots.com.